Conversation Designer (Chat + Voice)

I design conversations that get customers to an outcome fast, safely, and with dignity.

Kristina Rivers

“Anything is possible in design, but it has to feel safe and steady for the person in front of it.”

Open the chat. Pressure-test me.

Want to know how I design, build, and test conversational journeys in regulated environments?

Proof, quickly:

  • Built LLM agent workflows with a strong focus on trust & transparency

  • Designed context-aware coaching journeys with iterative prompt testing and wellbeing-first metrics

  • Research-trained in human behaviour (Master’s Research, Educational Psychology) and used to turning qualitative signals into structured evaluations

  • Strong stakeholder facilitation experience across senior groups, translating messy input into clear, implementable designs


    Open the chat bubble (bottom right) and ask your hardest question.